Chapter 09 – How to be effective listener

Listening is not the same as hearing. Hearing refers to the sounds that enter your ears. It is a physical process that happens on its own.
Listening is the ability to accurately receive and interpret messages in the communication process. A good listener will listen not only to what is being said but also to what is left untold or only partially said.
Therefore, effective listening involves observing body language and noticing discrepancies between verbal and non-verbal messages, as well as what is being said at any given time.
So listening is not only a matter of using your ears but the eyes as well.

Quiz

1. When you are conversing with someone, you listen to what is being said but do not try to understand the meaning of their unsaid words.
2. When someone else is talking, you sometimes interrupt and try to complete their sentences.
3. When the other person has finished talking to you, you don't initiate action right away. You first make sure that you have received their message accurately,
4. When the other person is speaking to you, unrelated thoughts run through your mind and you are not able to focus on the messages that are being communicated.
5. You maintain eye contact with the speaker to show that you are listening and understanding what is being said. You avoid unnecessary interruptions and focus only on what is being said.
6. When the speaker has weird habits and mannerism you get distracted, you can't listen patiently without getting irritated
7. If the speaker says something with which you disagree - you immediately formulate an argument to oppose what is said and express your views without waiting.

 

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