Listening is not the same as hearing. Hearing refers to the sounds that enter your ears. It is a physical process that happens on its own.
Listening is the ability to accurately receive and interpret messages in the communication process. A good listener will listen not only to what is being said but also to what is left untold or only partially said.
Therefore, effective listening involves observing body language and noticing discrepancies between verbal and non-verbal messages, as well as what is being said at any given time.
So listening is not only a matter of using your ears but the eyes as well.

Quiz

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1. When someone is talking to you

You listen to what is being said without paying attention to his gestures

You listen to what is being said and take notice of their facial expressions and body language.

2. When someone is talking to you,

You always listen to them patiently and reply only when they complete.

You sometimes interrupt them and try to complete the sentences they were supposed to do.

3. When someone is talking to you and has finished speaking,

You don't initiate action right away. You first make sure that you have received their message accurately,

You initiate action right away without wasting time.

4. When someone is speaking to you,

Unrelated thoughts run through your mind and you are not able to focus on the messages that are being communicated.

You listen to them carefully

5. When someone is speaking to you,

You maintain eye contact with the speaker to show that you are listening and understanding what is being said.

You sometimes don't concentrate on what is being said and your mind seems to wander elsewhere

6. When the speaker has weird habits and mannerism,

You get distracted and irritable, you cannot listen with patience.

You listen patiently without getting distracted.

7. If the speaker says something with which you disagree

You immediately formulate an argument to oppose what is said and express your views without waiting.

You first analyze what has been said and then politely express your views.

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